Useful first of all
The era of chatbots with preset messages is over. Today, chat assistants have character, creativity, perform actions in the virtual world and become an essential tool.
How we work
A direct, client-focused approach: we listen, design, build and improve together.
01
Knowledge base
We collect FAQs, procedures, price lists, content and operational instructions into a useful knowledge base for the assistant.
02
RAG or fine-tuning
Depending on the context, we choose one of the two approaches or both together.
03
Testing and security
We test with the most modern suites available to ensure full data security and correct agent behavior.
Sempre sotto controllo
A business chatbot is useful when it works for your company, resists abuse and does not damage your reputation.
Defined sources
We collect FAQs, documents, procedures and content that the assistant can consult.
We define rules and limits
We establish what the chatbot can answer, when it must cite sources and whether and when it must transfer to a person.
We integrate the channel
We bring the assistant to the website, private area or internal tools with access rules suited to the case.
We check
We check answers, sources and edge cases to ensure flawless behavior.
Where to use chatbots and AI assistants
Assistants are useful when they answer from defined sources and reduce recurring requests.
Faster answers to customers' frequently asked questions.
Internal support for procedures, instructions and operational information.
Help with preparing offers, responses and recurring materials.
Assistants for websites, portals, internal teams and customer areas.
Support for development teams without subscriptions to cloud services.
Document or research assistants
Better answers
A well-configured AI assistant provides an immediate first answer, guides the customer to the right service and collects the information needed to make every contact more useful.
Services connected to AI assistants
A business assistant may require consulting, privacy, local LLMs or software integrations.
AI consulting in FVG
We start from objectives, constraints and processes to understand where AI can deliver real value.
Local and private AI
We support technical choices better aligned with privacy, access and company compliance.
Local LLMs and private AI
We bring AI assistants into the company network, with controlled access and data under control.